Terms of Use

Last updated: 14 November 2026

These terms are the agreement between you and Muhabbo for using the Muhabbo mobile app (the "App") and serve as its end user license agreement (EULA). By creating an account or using the App you accept these terms, the Privacy Policy and the Community guidelines in the app. If the English and Turkish versions differ, the Turkish version prevails.

1. Eligibility

• You must be at least 18 years old to use the App. Accounts found to belong to someone under 18 are closed and their data is deleted.
• You must enter your real date of birth. Giving a false age breaks these terms.
• People whose account was closed for breaking the rules may not open a new account without our permission.

2. Your account

• You can sign up with Apple, with an email code, with Google when offered, or with only a nickname and no email ("unregistered member"). An unregistered account is tied to the session on your device; if you delete the app you may not get back in. You can secure it by adding an email under Settings > Protect your account.
• Your account is personal. You may not transfer, sell or let others use it. You are responsible for activity on your account.
• Your nickname may not impersonate others or contain insults or contact details. Nicknames can be changed at set intervals. Gender cannot be changed in the app; if it is wrong, write to Muhabbo Support.
• You can delete your account in the app at any time: Profile > gear icon (Settings) > Delete account.

3. Community guidelines

So that everyone can talk comfortably, these rules apply. The full guidelines are in the app under Profile > gear icon (Settings) > Community guidelines.

• This place is for people 18 and over.
• Be respectful. No insults, hate speech, harassment or threats. Accept no as an answer.
• Protect yourself. Don't share your phone number, address or account details with people you don't know. Be careful with anyone asking for money.
• No content without consent. Don't record or share someone else's voice, photo or conversation without permission.
• Report and block. You can block anyone who bothers you. Our team reviews reports.
• If you break the rules, content is removed and the account is restricted or closed. You can appeal decisions.

4. Prohibited content and conduct

In the App you may not:

• post or send any content involving or targeting people under 18,
• share obscene, pornographic or sexual images, audio or broadcasts; appear nude on camera,
• insult, harass, threaten or bully others, or keep contacting people who don't want it,
• post hate speech or discriminate based on race, ethnicity, religion, gender, sexual orientation, disability or similar traits,
• promote violence, terrorism or self-harm,
• scam others, ask for money or gifts, run gambling, sell illegal goods or services, advertise or spam,
• impersonate others, create fake profiles or use someone else's photos,
• record, share or spread other people's personal data, voice or image without consent,
• infringe copyright, trademarks or other rights; broadcast music in a room that you have no right to share,
• try to bypass the App's security, use bots or automation, reverse engineer the App, or get around limits or the payment system,
• engage in any content or conduct that breaks Turkish law.

5. Your content

You are responsible for the text, audio, photos, video and other content you share, and you keep your rights to it. You give us a free, non-transferable, worldwide permission, limited to providing the service, to store and transmit it and show it to the people or members you choose. When you delete the content or your account this permission ends, subject to the retention periods in the Privacy Policy.

Profile photos become visible after our team approves them. Phone numbers, emails, web addresses and words on our profanity list may be hidden automatically in messages.

6. Live rooms, calls and music

• Audio and video in rooms and calls are transmitted in real time; Muhabbo does not record them. Everyone in a room hears what you say there at that moment.
• Opening rooms, the microphone, camera, video calls and similar features depend on your membership type and time limits. Current limits are shown in the app and may change over time.
• If you share music in a room, you are responsible for having the rights needed. Tracks from the App's own music library are licensed and may only be played inside the App.

7. Safety, moderation and sanctions

• You can report and block a person or content in the app. A person you report is automatically blocked for you.
• We use a safety system to protect the community. It may hide some content automatically and passes reports to our team. Decisions about accounts are taken by our team.
• Room owners and room staff can mute, move off stage, remove and temporarily ban people in their own rooms.
• If you break these terms or the Community guidelines, we may remove your content, restrict features, suspend or close your account. For serious violations (for example content involving minors or criminal content) we act without prior warning and report to the authorities where required.
• To appeal, write to Muhabbo Support in the app or to destek@muhabbo.app.

8. Membership and subscriptions

Muhabbo has two membership types: Standard (free) and Premium (paid subscription). Premium features and current prices are shown in your local currency on the purchase screen.

• Purchases are made through Apple's App Store in-app purchase system; Apple takes the payment. Purchases are verified and added to your account through a purchase verification service. Your card details never reach us.
• Subscriptions renew automatically at the end of each period. Unless you cancel at least 24 hours before the period ends, the renewal is charged to your Apple account within the 24 hours before the period ends.
• You can manage and cancel your subscription on your iPhone under Settings > your name > Subscriptions. If you cancel, Premium stays active until the end of the paid period.
• Deleting the app or your account does not cancel the subscription.
• If a free trial is offered, any unused part of it ends when you buy a subscription.
• Refunds follow Apple's rules and are requested from Apple (reportaproblem.apple.com). Muhabbo cannot refund App Store payments.
• We may change Premium features and limits over time; Apple's notice and consent rules apply to price changes.

9. Coins, store and gifts

• Coins ("jeton") are a virtual unit used inside the App. You can buy them with in-app purchase; they may also be given as rewards for some tasks and invites.
• Coins are not money. They cannot be cashed out, exchanged for money, sold or transferred to another account (except by sending gifts inside the App). Coins are a limited licence to use them inside the App only.
• Coin purchases are final and non-refundable; a refund is only possible through Apple's refund process. If Apple refunds a purchase, the coins from that purchase may be deducted from your account.
• You can use coins to buy frames, name effects and similar items in the store. Each item's duration is shown when you buy it; when it ends the item is no longer shown.
• Gifts are sent with coins and only give the recipient popularity points inside the App. Gifts and popularity points cannot be converted to money or coins and are not refunded.
• When your account is deleted, or closed for breaking the rules, your coin balance, purchased items and popularity points are deleted and no payment is made for them.
• We may change coin prices, store items and gifts over time. We may take back coins obtained through errors or abuse.

Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to digital content and services delivered instantly in electronic form.

10. Apple-specific terms

If you downloaded the App from the App Store, the following also apply:

• These terms are between you and Muhabbo, not Apple. Muhabbo, not Apple, is responsible for the App and its content.
• Your licence is limited to using the App on Apple devices you own or control, as permitted by the Usage Rules in the App Store Terms of Service.
• For anything not covered here, Apple's standard Licensed Application End User License Agreement applies.
• Apple has no obligation to provide maintenance or support for the App. For support, write to us.
• If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the price you paid for the App, if any. To the extent permitted by law, Apple has no other warranty obligation.
• Muhabbo, not Apple, handles product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection claims.
• Muhabbo, not Apple, is responsible for investigating and resolving claims that the App infringes a third party's intellectual property rights.
• You confirm that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms; once you accept them, Apple has the right to enforce them against you.

11. Intellectual property

The App, its design, name, logo, illustrations, avatars, frames and software belong to Muhabbo or its licensors. These terms give you only a personal, non-transferable and revocable right to use the App for personal, non-commercial purposes. You may not copy, modify, reverse engineer or distribute the App.

12. Limitation of liability

• We provide the App as is. We do not guarantee it will run without interruption or errors; some features may pause for maintenance, updates or technical reasons.
• Other users are responsible for their own content and behaviour. If you decide to meet someone you met in the App, be careful; Muhabbo is not responsible for meetings or relationships outside the App.
• To the extent permitted by law, we are not liable for indirect damage, loss of profit or loss of data. Our liability for intent, gross negligence and cases that cannot be limited by law remains. Your statutory rights as a consumer are not limited by these terms.

13. Termination

You can end this agreement at any time by deleting your account. We may close your account if you break these terms or where the law requires. If we shut down the App entirely, we will announce it reasonably in advance. On termination, the retention rules in the Privacy Policy and the parts of these terms that by their nature should survive (such as liability and governing law) continue to apply.

14. Changes

We may update these terms. We will announce important changes in the app before they take effect. If you keep using the App after a change, you accept the new terms; if you don't, you can delete your account.

15. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. For consumer disputes, Consumer Arbitration Committees are competent within the monetary limits set by law, and Consumer Courts above those limits. If there is a problem, please write to us first; we can solve most issues directly.

16. Contact

Muhabbo · destek@muhabbo.app · In the app: Settings > Muhabbo Support