Privacy Policy and KVKK Notice
Last updated: 14 November 2026
This policy explains how your personal data is processed when you use the Muhabbo mobile app. It is also the information notice required by Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK"). If the English and Turkish versions differ, the Turkish version prevails.
1. Data controller
The data controller is Muhabbo. For any privacy question, contact us at destek@muhabbo.app.
2. Who can use Muhabbo
Muhabbo is only for people aged 18 and over. We ask for your date of birth when you sign up and people under 18 cannot create an account. Accounts found to belong to someone under 18 are closed and their data is deleted. If you think someone under 18 has an account, report them in the app or write to us.
3. What we process and why
The table lists data categories, purposes and legal bases under KVKK Article 5: (c) forming and performing a contract, (ç) complying with a legal obligation, (e) establishing, exercising or defending a right, (f) legitimate interest, (1) explicit consent.
| Data | Purpose | Legal basis |
|---|---|---|
| Account and sign-in With Sign in with Apple, the user identifier and email Apple shares (this may be Apple's private relay address); with email code sign-in, your email address; with Google sign-in, when offered, your Google account identifier and email. If you start as an "unregistered member" with only a nickname, no email is collected and the account is tied to the session on your device. | Creating your account, signing you in, protecting your account. | 5/2-c |
| Profile Nickname, date of birth, gender (female, male or prefer not to say), optional city, bio, interests, chosen avatar, optional profile photo. | Building your profile and showing it to other members, checking that you are 18+. Your date of birth is never shown; other members only see your age. A profile photo you upload becomes visible after our team approves it. | 5/2-c, 5/2-f |
| Your voice recordings Voice intro, voice answers to profile questions, voice answers to the question of the day, voice messages in chats. | Letting the people or members you choose listen to them. | 5/2-c |
| Messages and posts Text messages, photos and videos and reactions in one-to-one chats; stories; what you write in room chat. | Providing messaging, stories and room chat. | 5/2-c |
| Live rooms and calls Audio and video are transmitted in real time. Connection records: which room or call you joined, when and for how long. | Running rooms and calls, enforcing time limits, preventing abuse. | 5/2-c, 5/2-f |
| Approximate location (optional) If you grant permission, your device's approximate location. It is rounded to about 1 km before it is stored; your precise location is never stored. | Showing how many kilometres away people are in Discover. Other members never see your coordinates, only the distance in km. The app uses location only while it is open. | 5/2-c (you turn the feature on and can turn it off at any time) |
| Profile verification (optional) Three photos you take for verification (face, turned to the side, smiling). | Letting our team check by eye that the profile is really you and adding a verified mark. The photos are only visible to the team. | 5/1 explicit consent (given when you apply) |
| Interactions Follows, friendships, likes, gifts sent and received, profile visits, voice listens, people you block, level and badges. | Providing app features and keeping people you block away from you. | 5/2-c |
| Purchases When you buy a subscription or coins: transaction ID, product, date, subscription expiry and renewal status; your coin balance and spending. Your card details never reach us; Apple takes the payment. | Adding what you bought to your account, handling refunds and disputes, financial record keeping. If you request a refund, we tell Apple whether the item was delivered and how it was used in the app (e.g. account age, time spent, coins spent) so the request can be assessed. | 5/2-c, 5/2-ç |
| Device and access logs Each time the app opens, and at sign-up, nickname change and account deletion: time, an app-specific install ID, the device identifier Apple gives the app (IDFV), device model, OS and app version, IP address, the nickname and gender at that moment. | Account security, preventing fake and repeat accounts, obligations under Turkish Law No. 5651, requests from competent authorities. | 5/2-ç, 5/2-e, 5/2-f |
| Push token Your device's notification token if you allow notifications. | Sending message, room and account notifications. | 5/2-c |
| Error logs When the app crashes or hits an error: error details, device and version info, recently opened screens, your short user number. Email, nickname, message content and screenshots are not sent. | Finding and fixing bugs. | 5/2-f |
| Support and reports Your support requests and conversations, reports you send and reports about you, decisions taken. | Solving your issue, reviewing reports, enforcing community rules, handling appeals. | 5/2-c, 5/2-e, 5/2-f |
Muhabbo does not use ad networks, does not track you across other apps and websites and does not sell your personal data.
4. Live rooms and calls are not recorded
What is said in rooms and in voice or video calls is transmitted in real time and is not recorded or stored by Muhabbo. The only thing kept is connection time (who, which room or call, when, how many minutes). Our community rules also forbid recording other people's voice or video without consent.
5. Safety system and automated processing
We use a safety system to protect the community. It:
- automatically hides words on our profanity list, phone numbers, emails and web addresses in messages, stories, room chat and room titles,
- automatically blocks a person for you when you report them,
- automatically hides a story reported by a certain number of different people,
- flags reports, blocks and unusual activity (for example a burst of messages) for our team to review.
Decisions to restrict, suspend or close an account are taken by people. While reviewing a report, the team may see the reported content and, where necessary, the related conversation. This processing runs on Muhabbo's own servers. To appeal a decision, write to destek@muhabbo.app or use Muhabbo Support in the app.
6. What other members see
Other members can see your nickname, age, gender, city and bio if you added them, interests, avatar or approved photo, voice intro and answers, level and badges. If you share location, only an approximate distance is shown. Everyone in a room hears what you say there at that moment. You can change some visibility settings (for example online status, counting the voices you listen to, profile stats) in settings.
7. Who we share data with
We share data only with service providers we need to run the service, and only as much as needed. They process data on our behalf and on our instructions.
| Provider | Purpose | Location |
|---|---|---|
| Cloud infrastructure provider | Database, sign-in, file storage, server functions | European Union |
| Real-time communication provider | Real-time audio and video in rooms and calls (no recording) | European servers |
| Apple | Sign in with Apple, App Store payments, delivering notifications | USA |
| Purchase verification service | Verifying subscription and coin purchases | USA |
| Notification delivery service | Relaying notifications to Apple (notification text may include your nickname) | USA |
| Error logging service | Error and crash logs | Germany (EU) |
| Email delivery service | Sending sign-in code emails | USA |
| Google sign-in (when offered) | USA |
Apart from these, we may share data with competent public authorities and courts where the law requires it.
8. International transfers
The providers above operate servers outside Türkiye, so your personal data is transferred abroad in line with KVKK Article 9. We rely on the appropriate safeguards provided by the law (standard contracts announced by the Personal Data Protection Board) and, where that is not possible, on one of the exceptions in Article 9. Providers protect data with encryption in transit and at rest.
9. How long we keep data
We keep data only as long as needed. These periods are enforced by automatic clean-up jobs on our servers.
| Data | Period |
|---|---|
| Stories (including photos) | 24 hours |
| Photos and videos sent in chats | 7 days; view-once items shortly after they are opened |
| Voice message files | 30 days |
| Room chat messages | 7 days |
| One-to-one text messages | Until the sender deletes them or the account is deleted |
| Voice intro and voice answers | Until you delete them; automatically after 180 days without renewal |
| Question of the day answers | 24 hours after the question's day |
| Profile verification photos | Right after review, at most 24 hours |
| Approximate location | Immediately when you turn it off; automatically after 30 days without renewal |
| Profile visits and voice listens | 90 days |
| Room and call connection times | 90 days |
| Room moderation logs (mutes, removals and similar) | 180 days |
| Media copy set aside to review a report | Never longer than the original file, at most 30 days |
| Error logs | At most 90 days |
| Device and access logs | 2 years (kept even after account deletion, due to legal obligations) |
| Identity trace of a deleted account (a one-way digest of the email, Apple or Google identity) | 4 days; a new account cannot be opened with the same identity during this time |
| Purchase records | As long as the law requires |
| Report and support records | As long as needed for review, appeals and possible legal proceedings |
| Account, profile and other content | Until you delete your account |
10. Deleting your account
You can delete your account in the app at any time: Profile > gear icon (Settings) > Delete account. This permanently deletes your profile, photos, stories, voice intro and answers, chat media you sent, your messages, follows and friendships, and your sign-in record. Your coins and time-limited items are deleted too.
After deletion only these remain: device and access logs (2 years), the identity trace (4 days) and purchase records we must keep by law.
Deleting your account does not cancel your Apple subscription. Cancel it on your iPhone under Settings > your name > Subscriptions.
If you joined as an unregistered member with only a nickname, your account is tied to the session on your device; if you delete the app you may not be able to get back in. To protect your account, add an email under Settings > Protect your account.
11. Security
Data travels between your device and our servers over encrypted connections. Photo and audio files are not public; they are opened only to authorised people through short-lived links. Every table has row-level access rules; for example, a message can only be read by the two people in the chat. Your session is stored in the iOS Keychain on your device.
12. Your rights under KVKK
Under KVKK Article 11 you have the right to:
- learn whether your personal data is processed,
- request information about the processing,
- learn the purpose of processing and whether data is used accordingly,
- know the third parties in Türkiye or abroad to whom data is transferred,
- request correction of incomplete or inaccurate data,
- request deletion or destruction under the conditions of KVKK Article 7,
- request that corrections and deletions be notified to third parties who received the data,
- object to a result against you that arises solely from automated analysis,
- claim compensation if you suffer damage from unlawful processing.
How to apply
Send your request to destek@muhabbo.app, preferably from the email address registered to your account. Include your name, contact details, your nickname or user number in the app, and your request. We may ask for extra information to confirm your identity. We will answer within 30 days free of charge; if the request involves an additional cost, the tariff set by the Board may apply. If you are not satisfied with our answer you can complain to the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu).
You can also manage some of your data in the app: edit your profile, delete your voice intro and messages, turn off location sharing, delete your account. To correct your gender, write to Muhabbo Support.
13. Changes
We may update this policy from time to time. We will let you know in the app about important changes. The current version is always available at this address.
14. Contact
Muhabbo · destek@muhabbo.app