Muhabbo

Support

Last updated: 14 November 2026

Contact us

Email: destek@muhabbo.app

You can also write from inside the app: Profile > gear icon (Settings) > Muhabbo Support. Pick a topic (account, gender correction, payment, report or appeal, bug, other), open a request and read our replies in the same place.

Adding your nickname or the user number (ID) shown under your nickname on your profile helps us respond faster. We never ask for your password or sign-in code; don't share them with anyone.

Reporting or blocking someone

  1. Open the person's profile.
  2. Tap the ••• menu on the profile.
  3. Choose Report, give a reason and send. A person you report is automatically blocked for you.

If you only want to block, choose Block in the same menu. A person you block can't see you in Discover, rooms or messages. You can see who you blocked and the status of your reports under Profile > Security, in Blocked and My reports.

If something is wrong in a room, the room's staff can step in too. If anyone is in immediate danger, call 112 (emergency services in Türkiye) first.

Deleting your account

  1. Go to the Profile tab.
  2. Tap the gear icon to open Settings.
  3. Tap Delete account and confirm.

Your account and content are permanently deleted; this cannot be undone. A new account cannot be opened with the same email, Apple or Google account for 4 days. The Privacy Policy lists which records are kept for a while for legal reasons.

If you can't get into the app, send an email titled "Account deletion" to destek@muhabbo.app from the email address registered to your account.

Deleting your account does not cancel your Apple subscription. Cancel your subscription first using the steps below.

Managing or cancelling your subscription

Premium subscriptions are managed by Apple:

  1. Open Settings on your iPhone.
  2. Tap your name at the top.
  3. Tap Subscriptions and choose Muhabbo.
  4. Tap Cancel Subscription.

Direct link: apps.apple.com/account/subscriptions. If you cancel, Premium stays active until the end of the paid period.

Refund requests go to Apple: reportaproblem.apple.com. Coin purchases are not refunded outside Apple's refund process.

If Premium or coins you bought don't show up in your account, send us the date and order number from Apple's receipt.

Your personal data

For requests under KVKK (the Turkish data protection law), write to destek@muhabbo.app. Details are in the Privacy Policy.